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  • Can't back up data

    Hey I just got a new phone, and i'm attempting to back up my data in order to transfer my account to my new device. When I try, however, the screen gets stuck on loading for a while before giving me an error code. The code I get is error code: 2105-3. I'm uncertain if I've backed up data before, but when i tried to log in to the Ateamid page, none of the emails I thought would be in use were recognized. What do I do from here?

  • #2
    I got the same issue. Any updates on this?

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    • #3
      So far nothing I've tried has worked, I went through the basics of ensuring my phone was updated and turning it on and off again. It did not work, so I've sent in an account migration inquiry. If I learn anything more about what's wrong, ill let you know.

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      • #4
        Thanks. I got same issue after the update. I have sent ticket to customer service, i'll update once i get their response.

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        • #5
          it seems like I had my account linked to a twitter account, so I was able to transfer. I'm not sure why it would result in this sort of error code, but perhaps check and see if you linked your account to social media?

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          • #6
            Originally posted by Vivinica View Post
            Hey I just got a new phone, and i'm attempting to back up my data in order to transfer my account to my new device. When I try, however, the screen gets stuck on loading for a while before giving me an error code. The code I get is error code: 2105-3. I'm uncertain if I've backed up data before, but when i tried to log in to the Ateamid page, none of the emails I thought would be in use were recognized. What do I do from here?
            Hi! We apologize for the late response. You may contact our customer support team for further assistance regarding this concern. You may reach them via email at info+android+en@ww.valkyrieconnect.com (Android) or info+ios+en@ww.valkyrieconnect.com (iOS) or Info+amazon+en@ww.valkyrieconnect.com (Amazon). We hope this helps!

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